Data Deletion Instructions

OctoMercato is a product of Octoyoung Global Solutions Private Limited. This page explains how to request deletion of personal data we hold, including data received through an Instagram professional account connected to OctoMercato.

1. Request deletion by email

Send an email to info@octomercato.com with the subject line "Data Deletion Request". Please include:

• the email address associated with your OctoMercato account, or your store address (for example, yourstore.octomercato.com);
• if your request concerns Instagram data: the Instagram username of the professional account that was connected, and your Instagram username if you were the person messaging or commenting;
• what you want deleted, if you are requesting only part of your data.

We may ask for reasonable verification so that we do not delete the wrong person's data. We will acknowledge your request within 7 days and complete it within 30 days, unless a longer period is required by law.

2. Disconnect an Instagram account

A merchant can disconnect an Instagram account from the OctoMercato admin panel. Disconnecting:

• immediately deletes the stored access token, so OctoMercato can no longer read messages or send replies on that account's behalf;
• stops all automated replies and inbox synchronisation for that account.

Previously received messages and comments are then deleted under the retention rules below, or earlier on request.

3. What is deleted

Data	Action
Instagram access tokens	Deleted immediately on disconnect or on request
Instagram messages, comments and conversation records	Deleted on request, or automatically after up to 90 days
Merchant account details and store content	Deleted on request, after the account is closed
Order and customer records held for a merchant	Deleted on the merchant's instruction; shoppers should contact the merchant first
Usage and security logs	Deleted or anonymised after the retention period

4. What may be retained

We may retain limited records where the law requires it — for example, invoices and payment records for tax and accounting purposes, or records needed to resolve a dispute or prevent fraud. Retained records are kept only for the required period and are not used for any other purpose.

5. Backups

Deleted data may remain in encrypted backups for a short period until those backups are overwritten on their normal cycle. It is not restored except to recover from a system failure.

6. Confirmation

When your request is complete we will email you a confirmation. If you believe your request was not handled correctly, reply to that email and we will review it. You may also complain to the Data Protection Board of India or another competent supervisory authority.

7. Meta / Instagram users

If you interacted with a merchant through Instagram and want your data removed, you can also use Instagram's own controls to remove the app's access. To request deletion from OctoMercato directly, follow section 1 above and include the Instagram username involved.

8. Contact

Octoyoung Global Solutions Private Limited
OctoMercato Privacy Team
Email: info@octomercato.com
Alternate: info@octoyoung.com